PLEASE READ TERMS AND CONDITIONS BEFORE ACCESSING OR USING THE KERI APP.
This Terms and Conditions (“TERMS” for brevity) is an agreement between Users (“You, Your or Yourself”) and KERI DELIVERY, INC. (“KERI” for brevity). This TERMS govern Your access and use of the app, website (http://www.keri.delivery, and other websites that KERI manages), content and products provided by KERI (hereinafter, collectively referred to as “KERI App”), as well as order, payment or use of the service available on KERI App (“Service or Services”). By agreeing to this TERMS, You also agree to any changes or amendments which KERI may make, including the TERMS of each Service (additional Terms and Conditions and its changes are collectively referred to as “TERMS”). KERI reserves its right to amend these TERMS at any time and post the same in its webpage http://www.keri.delivery. You are expected to review the TERMS regularly and You hereby expressly agree to be bound by them by your continued use of KERI App.
KERI IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION OR DELIVERY SERVICES. KERI’s services are limited to providing a platform that connects You with 3rd party Service Providers who offer transportation or delivery services via the KERI App. KERI is NOT an agent or representative of any of its 3rd party Service Providers and will neither be responsible nor liable for the acts, negligence and/or omissions by the Service Providers in the performance of their transportation or delivery service to You.
Use of KERI App and Services
The access and use of KERI App are subject to this TERMS. You have a full discretion either to use the KERI App or other apps, including other Services available on KERI App, or to stop using the KERI App. When ordering a Service through the KERI App, You will be connected with the available Service Providers around Your location.
Signing-up and Signing-in KERI Account
You must agree to these TERMS and register first before using the KERI App. Upon registration, You will be
asked to provide Your full name, electronic mail address and mobile number. You may change Your profile
information in KERI App at any time after registration.
Upon registration, a verification code will be automatically-generated and sent via a text message to the
mobile phone number that You have provided. You are required to confirm the verification code in the
registration page of the KERI App.
You will be assigned your personal KERI account (“Account”) which will allow You to use the KERI App and
order any of the Services KERI is offering. Your mobile number is ascribed to Your Account and You will not
be allowed to create multiple accounts from the same mobile number. Any changes in your mobile number should
be registered first in your Account before you are allowed to continue using the KERI App.
THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND WILL NEVER ASK YOU TO DISCLOSE SENSITIVE INFORMATION SUCH AS YOUR PASSWORD OR VERIFICATION CODE. DO NOT PROVIDE ANY SENSITIVE INFORMATION TO ANYONE, INCLUDING KERI OR OTHER PARTIES WHO REPRESENT THEMSELVES AS OUR AGENTS OR AUTHORIZED REPRESENTATIVES.
Your Account can only be used by You and cannot be transferred or assigned to anyone. KERI reserves the right to refuse any orders through KERI App if it is aware or has sufficient grounds to suspect that You have transferred or allowed another person to use Your Account. The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by KERI or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, KERI assumes any use or order made through Your Account as Your legitimate request. You are required to immediately notify KERI as soon as you become aware of or suspect that Your Account has been used without Your knowledge and consent. If You are likewise a Service Provider, You shall not use Your personal Account or someone else’s account to order a service that You will be providing as a Service Provider.
Content, Information and Promotion
Rates and Fees
KERI App is free to download subject to certain fees or charges on some features on the KERI App which KERI may charge in the future. Services available on the KERI App are subject to rates that can be found on KERI App before You order the Service. KERI may adjust or renew its rates from time to time based on certain factors such as, but not limited to: location, time, type of Services and applicable laws. KERI may also charge certain prices and/or fees as reasonable payment for the use of KERI App and which may be collected by KERI, its affiliates, or Service Providers.
KERI App Software
The official KERI App software is provided only on official digital markets, such as Google Play Store or Apple App Store, and can be used on mobile phones or tablet devices only. Downloading the KERI App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is considered a violation of these TERMS and of Our intellectual property rights.
Limitation of Responsibility
The KERI App, including its Services, is offered to You on an “as is” basis. KERI does not represent or warrant that KERI App and its Services, will work as intended on Your mobile phone or tablet. Neither does KERI warrant the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the KERI App, including its Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider and Offers Provider’s responsibilities. KERI App may experience certain limitations, delays, and other issues inherent in the use of internet and electronic communications. KERI shall not be responsible for any delay, failure of delivery, damage or loss arises from such problems. KERI shall not be responsible for any loss, damage, or claim brought about by any failure or mistake of the Service Provider, Third-Party Content Provider or Offers Provider KERI is not liable for any loss or damage, including but not limited to any injury which You or any person may suffer, any damage to property resulting from its Services, or any matter relating to the 3rd Party Service Providers. In providing its services, KERI is not a party to any agreement between you and the Service Provider.
If You experience a system failure when using KERI App, or know or suspect that Your account has been hacked, used by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked, exposed to a virus, or its functionality has been compromised in any manner, You are required to immediately report this matter to KERI to avoid further unauthorized use, or future losses. If You experience any issues or problems related to the Services, Third-Party Content, Offers or payment, or Service Provider, Third-Party Content Provider or Offers Provider’s behaviours, You may submit Your complaint through the KERI App, or by directly contacting KERI at firstname.lastname@example.org To submit complaints, questions, objections, (“Report”), You may be required to provide sufficient information (including but not limited to, facts summary, order number and other evidence You may have) which can enable KERI validate such complaints, questions, or objections. KERI reserves its right not to respond to Your Report if the information You provided does not match the personal information stored in its system, or if the Report submitted in relation to, toward, on behalf of, or by other party is different from the Account holder officially registered on the system. KERI may, at its own discretion, cease acting upon Your Report if said Report was not supported by sufficient and clear facts or has alreadybeen resolved. Your Report against the Service Providers, Third-Party Content Providers, Offers Provider or Payment Method Providers shall be forwarded to them and shall be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. For a particular Report related to the Payment Method, KERI may, at its own discretion, offer to refund You by mechanisms determined by Us or together with the Payment Method Provider. KERI will not refund another party that differs with the registered credentials on KERI Account or Payment Method Provider, including Your use other party’s credentials to pay using the Payment Method.
Temporary Suspension and Permanent Suspension of KERI Account
You may discontinue the use of and delete the KERI App from Your mobile phone and/or tablet at any time. It
is understood that KERI’s obligations under these TERMS shall cease from the time of your discontinued use
and/or removal of the KERI App, temporary suspension or Termination of Your Account. Notwithstanding the
foregoing, it is understood that You are still responsible for any obligations that have accrued, including
any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the
date of the removal of the KERI App, temporary suspension or permanent suspension of Your Account.
KERI reserves the right to temporarily suspend or Terminate Your account based on the following:
You represent and warrant that You are at least 18 (eighteen) years old and are legally capable to bind Yourself to this TERMS. If You do not meet these conditions but still access or use the KERI App, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the KERI App have been approved by Your parents, guardians or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this TERMS when You are deemed legally mature. You agree to access or use the KERI App, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this TERMS and not to abuse or use the KERI App, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people. You understand and agree that all risks arising from the use of the KERI App, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties. You expressly release KERI, including its officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees or legal responsibilities that arise or may arise due to Your violation of this TERMS, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours. Should KERI be found by a competent court to be liable to You for any loss or damage You agree and expressly limit the amount of Your claim to the total amount actually incurred or paid in connection to the event. YOU ACKNOWLEDGE THAT KERI IS A TECHNOLOGY COMPANY AND IS NOT A TRANSPORTATION, LOGISTICS, OR FINANCIAL. ALL TRANSPORTATION, LOGISTICS, FINANCIAL AND OTHER RELATED SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS THAT ARE NOT EMPLOYED BY KERI. By using the KERI App and/or Services, you hereby agree to comply with this TERMS, including all of its amendments and Terms and Conditions of each service provider, third-party content provider, offers provider or payment method provider.
KERI App may be interrupted by events outside of its authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release KERI from any demands and responsibilities, including the non-fulfillment of Your Order, either in part or in whole, through the KERI App.
You may contact Us by electronic mail to email@example.com or by phone at 09186173510. All your correspondences will be noted, recorded and stored in Our records.